Missed the May Webinar. Would you do business with you? Becoming your customer – what do you see?
The Wyoming Office of Tourism is excited to have Bob Pacanovsky with The Black Tie Experience present our May Webinar. Would you do business with you? Becoming your customer – what do you see?
Trust. Peace of Mind. Cleanliness. These traits and others are front and center in the minds of your customers and prospects right now. If there was a time to think and act like one of your customers, that time is now. Every sense is heightened for them about you, and all their senses will be on “high alert” as we continue to navigate through this new economy.
That’s why the “Impact Points” in your organization may now be one of the most important elements in creating a top-notch Customer Service Experience.
What if you and your team could take part in an interactive seminar where we transform them into a Customer or Prospect in their organization and take them on a journey through the life cycle of a customer?
This webinar gives you the three stages of Impact Points that every customer may go through. And sometimes the impact you make is in the little details that you will be doing for them. However, you need to see it through their eyes first.
As we are heading into the busy travel season this is a great opportunity to make sure your guests are receiving The Black Tie Experience.
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